Strategic Consulting, Built on What Works
No fluff. No noise. Just smart systems, strong teams, and sustainable scale.

If you're leading a post-sales org through growth, change, or general chaos — I help you build a Customer Success function that drives revenue, retains customers, and doesn’t burn people out in the process.

Hi, I’m Kristin Estrella — founder of The Stellar Consulting Group and a CS executive turned advisor.

I’ve spent 15+ years leading global Customer Success and Account Management teams across SaaS, adtech, and analytics, including Oracle Advertising, Moat, and The Weather Company.

Now I help scaling companies build CS orgs that retain customers, grow revenue, and keep their teams (mostly) sane.

HOW I CAN HELP

✴︎ Customer Success & Retention Strategy

  • Health scoring models built on real signals (not vibes)

  • Retention and expansion frameworks that scale

  • Executive QBR templates that drive actual decisions

✴︎ CS Org Design & Enablement

  • Role clarity, leveling frameworks, and onboarding systems

  • Internal training for CSMs, AMs, and CS leaders

  • Org design that supports your growth without chaos

✴︎ Fractional Leadership & Advisory

  • Interim VP/Director-level CS leadership

  • 1:1 coaching and thought partnership for CS leads or execs

  • Strategic planning, OKRs, and board-level insights

✴︎ Post-M&A Integration & Change Management

  • CS org mergers and customer journey consolidation

  • Redundancy reduction and talent retention

  • Calm, clear transitions in messy moments

✴︎ Leadership & Team Development

  • Nervous system-informed leadership coaching

  • Offsites, workshops, and custom team development containers

  • Culture audits + recommendations that stick

WHO THIS IS FOR

You might be:
✔️ A Series A–C startup scaling your first CS team
✔️ A post-acquisition org trying to merge CS functions without imploding
✔️ A female founder in health/wellness needing operational clarity
✔️ A VP of CS drowning in Slack, renewals, and team drama

Either way, you need someone who can cut through the noise and build what works.

WHAT TO EXPECT

No bloated decks. No vague frameworks. No “thought leadership” for its own sake.

Just high-impact consulting tailored to your goals, your team, and your customers — delivered with clarity, humor, and zero guru energy.

NEXT STEP

Want to chat about a potential engagement, project, or fractional role?
Start with a free 30-minute call. I’ll ask good questions. You’ll leave with clarity — whether we work together or not.

Or reach out directly: kristin@stellarconsulting.group